RETURN POLICY

Our policy lasts 14 days after receiving the order. Unfortunately, we can’t offer you a refund or exchange after that period.

  
To be eligible for a return, your item must be unused and in the same condition that you received it. 
It must also be in the original packaging.
Please take care when unpacking the print, as we cannot accept prints that have damaged. The item/s must be returned to our warehouse before the refund or exchange is made.


Shipping

To return your product, you should mail your product to: 
Lisa Bender, Danziger Str. 90, 10405 Berlin GERMANY

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. Otherwise we don’t guarantee that we will receive your returned item.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@etions-formidables.eu .